(or How to bypass the Borg and talk to a real human at TIM)
In an era of rampant AI “robo-chat” and automated dead-ends, reaching out for help can feel like shouting down a well. It’s disheartening, and it’s not our style.
Contacting Treasure Island Media might seem daunting, but whether you’re looking for tech support, film info, or aiming to be our next star, we’re actually easy to find. Best of all? You won’t be greeted by Cylons or soulless algorithms. Every communication is handled by a real live person.
Don’t worry—we got you. Here are some easy ways of reaching TIM:
- The HelpDesk: Our Secret Weapon
If you’re a member and things aren’t clicking — Can’t log in? Video won’t load? — this is the fastest track to a fix. (Having worked on this system for a long time, I can tell you: it’s awesome.)
Why use it? You can write as much as you need, attach screenshots, and because it’s linked to your account, it helps us figure out what’s going on and how to help you. And of course, you can track the progress of your ticket until it’s resolved.
Another plus: The HelpDesk is monitored 7 days a week.
👉 Link to the HelpDesk: https://treasureislandmedia.com/members/helpdesk
- Give Us A Ring (Yes, Really)
When was the last time an adult company (or any business, for that matter) actually picked up the phone? We like talking to you. It’s the best way to cut through the noise and solve an issue in real-time.
Phone: (415) 553-8181
When to call: We’re in the Pacific Time Zone. Your best bet is Tuesday through Saturday during normal business hours.
The Pro Tip: If we don’t pick up, leave a voicemail. We will call you back!
- Direct Email
Almost as easy as making a phone call, email is perfect for attaching files or asking detailed questions. While we run several sites, every inquiry is funneled to our Customer Service Manager to ensure nothing hits the floor.
Main Support (for memberships, TIM.store orders, and general “WTF” moments): customerservice@treasureislandmedia.com
- Live Online Chat
See that little speech bubble at the bottom of your screen? That’s not a bot. That’s the TIM Chat, and it connects you to a real person. We’ve found that living people communicate much better than the alternative.
So, You Wanna Be A Model?
We are always hunting for new talent. (New faces, new cocks…) If you think you’ve got what it takes to join the TIM legacy, don’t be shy.
👉 The Application: https://treasureislandmedia.com/members/page/TIM-Model-Application
Direct Casting Email: casting@treasureislandmedia.com
Get Social
Paul Morris is famously active and accessible. If you want to see what he’s up to or reach out directly, find him here:
X (Twitter): @paulmorrisTIM
Bluesky: @paulmorristim.bsky.social
Follow the Main TIM Accounts for a steady stream of free clips, BTS secrets, and production updates:
X (Twitter): @timporn
Bluesky: @timporn.bsky.social
Facebook (The “Safe for Work” version—no cock, just news!): @TreasureIslandCommunity
